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Employee Engagement Survey Software tools, Platforms | Employee survey companies: TraceData Research

Client Overview

Our client is a reputed mid-sized IT service company, known for delivering custom software development, enterprise application integration, and cloud-based digital transformation solutions. With workforce of over 2000+ employees spread across India and Southeast Asia, business serve clients across BFSI, healthcare, retail, and telecom sectors. However, the business is experiencing alarming attrition rate of 38%.

Most of the exits were occurring at mid-management and project lead levels, impacting project continuity, and increasing hiring cost. 

Challenges They Faced

After an initial workshop with client’s HR leadership and business heads, we discovered series of people-related issues. Some of the key challenges they faced are-

·       Nearly half the mid-level employees reported uncertainty around growth opportunities.

·       Many managers were technically proficient but lacked the soft skills to handle team dynamics.

·       Although the company rewarded top performers annually, over 60% of employees felt underappreciated in day-to-day work


TraceData Research Approach

To address the challenges faced by client, TraceData implemented 6-week employee engagement diagnostic program across all departments and locations. This initiative was combined with strategic frameworks, analytical tools, and real-time feedback mechanisms to discover root cause and recommend targeted actions. Here’s how we executed the plan-

1.      Customised Engagement Journey Mapping: We charted the complete employee lifecycle from onboarding to potential exit triggers. This helped us in capturing critical touchpoints. Our mapping was tailored for different employee clusters and revealed emotional highs and lows across various stages of the employee journey.

2.      Segmented Survey Design: To enhance accuracy and relevance, we designed five tailored survey tracks based on function, tenure, and work model. This helped us in capturing unique experiences and expectations of each employee group and compare pain points across teams.

3.      Data-Driven Survey Deployment: We deployed TraceData’s proprietary employee voice platform, designed to collect, anonymize, and analyse large volumes of data with speed and clarity. This platform included AI-powered sentiment analysis, pulse questions, and real-time dashboards.

4.      Survey Findings: The key survey findings include-

·       44% of mid-level employees reported unclear career progression

·       53% of hybrid employees felt disconnected from leadership communication

·       Only 27% of employees felt regularly recognized for their efforts

·       Remote teams displayed a 30% lower emotional engagement score compared to on-site teams

5. Engagement Benchmarking Using EBI: We benchmarked client’s internal engagement using Engagement Benchmark Index (EBI). Top performing teams were identified and analysed to extract best practices that could be scaled across organisation.

Outcomes

After implementing TraceData’s recommendations, client witnessed measurable improvements across critical people metrics. Some of the key outcomes are-

·    The client implemented focused retention strategies, leading to a 30% drop in voluntary attrition, especially among mid-level employees.
·       The organization introduced a formal recognition program tied to team and individual achievements and witnessed 75% increase in satisfaction related to being valued at work.
·      The client’s HR transformation was highlighted in an industry-wide benchmarking report, showing a 25% improvement in employee Net Promoter Score (eNPS) compared to sector averages.

Client Testimonials

“We had been struggling with high attrition and low morale for over a year, and internal initiatives weren’t giving us the answers. TraceData’s engagement survey brought forward data we had never seen before—clear, actionable, and honest. The results spoke for themselves.”

— VP, Human Resources – Leading IT Solutions Company

 Contact Us:

TraceData Research

sales@tracedataresearch.com

+91 9266849840

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